Customer Care
RETURNS
Complete the Maiz the Label Returns Form via the link here
You will then receive an email with your Return Authorisation form, a pre-paid post label and shipping instructions including a returns address.
- Place the RA form inside your parcel along with your items.
- Attach the pre-paid post label to the outside of your parcel
- Take your parcel to your nearest Post Office.
- Return shipping costs will be incurred by Maiz the Label.
- Refunds will only be credited back to the original method of payment.
- Please note: we do not refund the original shipping cost of the item.
FAULTY ITEMS
If you believe the item you have purchased is faulty, please contact rhi@maizthelabel.com.au and include a photo of the garment and we will arrange another item for exchange or refund. Please note that we are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.
Please note: items in the "sale" collection page are 'as is' and 'final sale'. No returns or exchanges on these babes as they are being phased out ready to welcome some new Maiz gear.
REFUNDS
We do not accept refunds for any of our Maiz items. We will do our best to replace or exchange your item if it has been deemed faulty and requires replacement, or offer you a credit to put towards purchasing another item for future orders.
item is listed for pre-order, when can I expect to see it arrive in my hot little hands?CANCELLATIONS + AMENDMENTS TO ORDERS
We are unable to cancel an order after it has been placed. Amendments can be done if you contact us within 2 hours of ordering. Amendments include:
- Change of delivery address
- Change of item size, colour or style
An email will be generated when your items have been packed and picked up by the courier to deliver your Maiz goodies, to your doorstep.
Unfortunately, we do not accept returns due to change of mind. Please choose carefully before ordering.
Yes! Jump online and go to the returns page, click the link, fill in the form, print out the attached documents and return it to the post office.
Contact Maiz the Label within 24 hours of receiving your package, include photos so we can assess the faults or damage from our end. We will arrange to send out a return pre-paid satchel for the faulty item to be sent back in, along with a new item to replace the faulty one.